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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have an issue with my fax/printer showing the error "HP instant ink problem cannot print. Visit www.hpinstantink.com for information." I tried to troubleshoot the hardware, but it still doesn't work. Would like to try on factory reset in case it was tied to some owner if it will help me to remove the error. 

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