Hp 4122e not printing from laptop but do from phone

[seba84]

Hi there, I Bought hp printer 4122e install all after long battle. When finally install printer and HP smart show all is set up correctly printer still not printing from laptop. All software is updated, laptop Lenovo with Windows 10 updated up to date and still can't print pages. Smartphone print straight after download HP app.

Any idea what is wrong?

Thanks

[Rainbow23]

Hi @seba84,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing printing issues with your HP DeskJet 4122e All in One Printer.

Please download and run the HP Print and Scan Doctor on the computer connected to the printer.
1. Download HP Print and Scan Doctor from this link: https://support.hp.com/us-en/help/printscandoctor 
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
4. If your printer is not in the list, turn it off and on and then click Retry.
5. If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
6. If the screen displays prompting to turn on printer updates, click Yes and continue.
7. If the screen displays prompting to make your printer the default printer, click Yes and continue.
You may also refer to this document to know how to use HP Print and Scan Doctor.

Let me know if this helps and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[seba84]

Hi there, I did all incl. Scan Doctor nothing help. Printer is working from phone's but not print from laptop.

[Rainbow23]

Hi @seba84,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!