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- Re: Hp officejetpro 8730 flashing screen plus error code whe...

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02-04-2021 05:11 AM - edited 02-04-2021 05:15 AM
Hi
Can anyone help
I have an officejet pro 8730 wirelessly networked with my mac ringing on OS big SUR. When i try and print - it sounds like its about to start then i get I get a flashing but screen on the printer and various error codes Most recent B89AE1D6). Ive tried rebooting router and restoring network settings to printer. Any help would be appreciated
02-09-2021 09:16 AM - edited 02-09-2021 09:16 AM
@**bleep**smithhg7
Welcome to HP Support Community
I would like to help
Please try these steps
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Next ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168
Keep me posted
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee