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HP Recommended
HP officejet pro 8730
macOS 10.15 Catalina

Hi

Can anyone help

I have an officejet pro 8730 wirelessly networked with my mac ringing on OS big SUR. When i try and print  - it sounds like its about to start then i get I get a flashing but screen on the printer and various error codes Most recent B89AE1D6). Ive tried rebooting router and restoring network settings to printer. Any help would be appreciated

IMG_9314.jpg

1 REPLY 1
HP Recommended

@**bleep**smithhg7

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Next ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Keep me posted 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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