Hp smart app set up

[Macraine]

My hp smart app cant detect my hp 580 printer.any suggestions pls?thank you

[A_Gayathri]

Hi @Macraine ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart app isn't detecting your HP Smart Tank 580 All-in-One Printer, here are a few steps you can try to resolve the issue:
 

Check Printer Connections:

• Ensure the printer is powered on and properly connected to your network (WiFi or Ethernet).
• If using WiFi, make sure the printer is connected to the same network as your computer or mobile device.

Restart Devices:

• Restart your printer, computer, or mobile device.
• Also, restart your router or modem to refresh your network connection.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed. You can check for updates in the app store on your device.

Reinstall HP Smart App:

• Uninstall the HP Smart app from your device.
• Restart your device, then reinstall the HP Smart app from the app store.

Check Printer Settings:

• On the printer’s control panel, navigate to the network settings and ensure it’s connected to the correct WiFi network.
• If needed, reconnect the printer to your WiFi network through its settings.

Add Printer Manually:

• Open the HP Smart app, go to the printer setup or add printer section.
• If the app doesn’t automatically find your printer, try manually adding it by entering its IP address.

Printer Firmware Update:  Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date. You can check for updates via the printer’s control panel or through the HP website.

Firewall/Security Settings:

• Check if any firewall or security software on your computer or network might be blocking the connection. Temporarily disable them to see if it resolves the issue.

Refer to this document:  HP Smart Tank 580 All-in-One Printer User manual 

HP printer setup (HP Smart app)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

HI @Macraine ,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day.  

Gaya1239 

HP Support