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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-18-2025 07:31 AM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer

I need to connect to wireless not having success

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2 REPLIES 2

‎07-18-2025 07:32 AM

HP Recommended

please help

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‎07-18-2025 07:56 AM

HP Recommended

 

Hi! am Shema, If your HP DeskJet 2755e printer won’t connect to Wi-Fi, here’s a quick guide to help you get it online again:

 1. Reset the Printer’s Network Settings

  • Press and hold the Wireless and Cancel buttons together for 5 seconds
    → The Power light will blink, and the Wireless light will start flashing
    → This resets the printer’s Wi-Fi settings

 2. Reconnect Using HP Smart App

  • Make sure your phone or PC is connected to the Wi-Fi you want the printer to use
  • Download the HP Smart app from the Microsoft Store or App Store
  • Open the app → Tap the + icon → Select “Set up a new printer”
  • Follow the steps to connect your printer to Wi-Fi

 3. Confirm Wireless Connection

  • A solid blue light on the printer means it’s successfully connected
  • If it’s blinking or off, try the setup again or move the printer closer to your router

 4. Optional: Update Firmware

Let me know if this helps! If it still won’t connect, tell me we can dive deep.

Shema • Community Support & Tech Troubleshooter Helping users navigate laptops, printers, and OS quirks with clarity and care
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