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‎10-13-2020 11:12 PM

HP Recommended
Product: Hp deskjet 4155

I have a hp deskjet plus 4155 that only shows up on my HP smart app as an hp deskjet 4100 and it was printing fine and all of a sudden I try to print something and I get this error message saying "failed to change settings. Retry" i have printed out every piece of information I can on my printer and nothing will allow me to connect the printer. I finally got into the hp site and it requests an admin username and password to go ahead with changing any settings.. and i do not even remember setting a username or password. =/ help?

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2 people had the same question
1 REPLY 1

‎10-16-2020 11:09 AM - edited ‎10-16-2020 11:09 AM

HP Recommended

Hi @BonnieMI6,

 

I'd like to help!

 

Could you share an image of the screen requesting for username and password?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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