cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
docloan1
New member
2 1 0 0
Message 1 of 4
191
Flag Post

Solved!

I forgot user name and password, now I can't UNLOCK to set up new network. HP 9010 printer

HP Recommended
hp 9010 officejet pro

First thing I do not remember even creating a user name and password. 2nd if I did I would not have locked it so I may have been hacked. Now I have moved and need to get a new wifi connection. The printer keeps saying that option is LOCKED. It asks me for user name/password to unlock I don't have that info. Again, it won't even let me do reset of factory settings. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 2 of 4
Flag Post
HP Recommended

Hi @docloan1,

 

I'd like to help!

 

I understand the printer is locked with admin username and password.

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 2 of 4
Flag Post
HP Recommended

Hi @docloan1,

 

I'd like to help!

 

I understand the printer is locked with admin username and password.

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
docloan1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you! This worked! 😀

Was this reply helpful? Yes No
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 4 of 4
Flag Post
HP Recommended

You're welcome 🙂

 

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation