I have a HP officejet pro 8600 N911g. My MAC address filtering is enabled, how do I enable it

[Titus21]

My printer is a HP Office Jet Pro 8600 N911g.

we were having trouble with our internet and after we got it working our printer wouldn’t recognize the Wi-Fi.

the wireless network test results stated that the MAC address filtering was enabled. It said that we needed to add the MAC address to the printer.  I don’t know how to do that.  Any suggestions???

[Nal_NR]

Hi @Titus21,

Welcome to the HP Support Community. 

I'd like to help!

Please print a Network Configuration Page and you will see the Mac Address in the Report

Follow these steps to print a network configuration page from the product control panel.

Load plain, white paper in the product input tray.

On the product control panel, touch the Right Arrow (), and then touch Setup. The setup menu displays.

Touch the Down Arrow (), and then touch Reports.

Touch Network Configuration Page. The product prints a network configuration page.

Figure : An example of a network configuration page

NOTE:

The network configuration page that prints might look different than the one in the example.

For further assistance, you may go through this document here. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Titus21,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!