I have a problem with my printer I need to talk to someone

[pat7555]

the printer will not let me get to the app to fax is say to enable network permission to use hp smart with your printer

[zoey7886]

@pat7555, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart app! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you might need to adjust the network settings on your printer to enable permissions for the HP Smart app. Here's how you can troubleshoot and potentially resolve this issue:

Check Network Connection:

• Make sure your printer is connected to the same network as your device using the HP Smart app.
• Verify that the printer is connected to the network properly:
  • On the printer, access the network settings to confirm it's connected.

Enable Network Permissions:

• Access the printer’s control panel.
• Navigate to the network or wireless settings.
• Look for an option related to network permissions or app permissions and enable them.

Use HP Smart:

• On your device, make sure the HP Smart app is installed and updated.
• Open HP Smart and follow the prompts to add your printer.
• When prompted, give necessary permissions which could involve both app permissions on your device and settings on your printer.

Reinstall HP Smart App:

• Sometimes uninstalling and reinstalling the app can reset connections and permissions.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,