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‎01-21-2022 02:35 AM - last edited on ‎01-21-2022 05:13 AM by Retired

HP Recommended
Product: HP DeskJet Plus Ink Advantage 6475 All-in-One Printer

Hello sir/ma'am I'm having a problem with my HP smart printing app and I need to print some of my office documents immediately. It is very urgent but whenever I try to open the app it says "We're sorry, something went wrong. We couldn't load HP Smart right now. We apologize for the inconvenience. Please retry or exit HP Smart and try again later." I tried it about 100 times from yesterday I've been trying, please help me..

 

Alan158_0-1642757676062.png

 

Category:
2 people had the same question
1 REPLY 1

‎01-27-2022 06:54 AM

HP Recommended

@Alan158

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to?

 

Did you uninstall and reinstall the HP Smart App and try? Does the HP Smart App work well on any other device?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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