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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Envy 5020
Chrome OS

I am trying to scan a document to my chromebook but everytime I type in the IP address it keeps saying "IP ####### took too long to respond" and I have no idea what's going on as this has never happened before. My broadband signal says strong on my chromebook. Can anyone help me to fix this?

1 REPLY 1
HP Recommended

Hi,

On the printer screen, please tap the Wireless icon and then the gear icon.

Select Print Reports and print a Wireless Test Report.

 

May you see any attention in the header of the printed report?

 

Also, try restarting the printer and check for any change, if the same persists restart the router too, only when the internet connection resume, restart the printer too, and check for any change.

 

Shlomi

 



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