In my settings on iPad it keeps telling me I have the incorrect password

[kattttt]

When I go to print on my iPad, it is saying no printer found.  Go into my settings and I click hpenvy4520 it is asking for a password.  I put in the password for my WiFi and it says it is incorrect.  I put in my password for my hp account and it says it is incorrect

[Sneha_01]

Hi @kattttt,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I believe it's prompting for the printers Wi-Fi direct password, the Wi-Fi direct password should be available on the Wi-Fi direct summary. 

Let's try these steps:

1.) From the Home screen on the printer display, select   Wi-Fi direct icon.

2.) Press the button next to Display Password to display the wireless direct password.

We can also connect the printer to your home wireless network and then use AirPrint or HP Smart App to print. 

Here is how to do it:

1.) From the home screen on the printer control panel, touch the Wireless icon .

2.) Touch the Setup icon .

3.) Touch Wireless Setup Wizard and then follow the on-screen instructions to connect the printer to your home WiFi.

Once the printer is connected, use the instructions on the links below to print using AirPrint or HP Smart App:

Apple Airprint, Click here

Hp smart App, Click here

Let me know how it goes!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support
 

[kattttt]

Thank you for getting back to me.  So I did what you said….entered the password on the printer screen.  It did take the password.  Tried to print and it said no air printer found.  Went to reset printing wizard and everything said it went okay.  Went to try to print again and still saying no AirPrint found.  I go into my settings on my iPad and WiFi internet is up and running, no problem.  But then if I click on my printer in WiFi settings, it has a check mark next to it but then it says no internet connection.🤷‍♀️  so confused as I had no problem in the past printing 

[Sneha_01]

Hi @kattttt,

Thank you for responding.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 
HP Support