Instant Ink and printer not communicating

[KALAIN]

HP Envy 5020 is connected wirelessly to internet, web services are enabled and the printer and my laptop are communicating correctly.
However my printer is showing a message 'Cannot print. Connect printer to update HP instant ink status'
Like I said earlier my printer is connected to the internet and when tap connect on the printer i get this message ' The printer is being updated. This process might take several minutes' but nothing ever happens and according to my printer it is up to date with everything.
When I log into my instant ink account it is saying that my printer is offline, but it is still updating the number of pages i have printed.
I have checked web services and they are enabled
I have done a power cycle
I have checked all connections are correct
I have used the HP can and print doctor which says there is nothing wrong
I have the HP Smart App which shows my printer is connected

Yet I cannot print anything till I resolve this issue between the printer and HP instant ink

Please, please help me I have been trying to get this sorted for days now

[Kumar0307]

@KALAIN, Welcome to the HP Support Community!

I understand you are not able to print. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. Let us re-enable Web services. 

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Check if this helps.

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!