• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-13-2024 03:58 PM

HP Recommended
Operating System: Mac OS X 10.6 Snow Leopard and older

Office Jet Pro 8720 could not be connected to Internet to allow HP to check my printer ink. While on HP Chat I somehow got to PC MAC WIN. Do they have a contract with HP. They fixed the issue and wanted $199 and was going to sell me protection. Too many "tens" would up calling due to dropped calls. The Last "TEC" didn't know what company he was calling for. 

Category:
1 person had the same question
1 REPLY 1

‎02-25-2024 06:56 AM

HP Recommended

Do not allow these people PC Mac Win access to your computer. They will hold your device hostage planting who knows what on your computer and recording your voice for later use. Everything about this company is sketchy. Do not use the chat on HP’s website because somehow they transfer you to them and the next thing you know you have allowed hackers into your system and they will not log out of your computer without paying ransom. They are very forceful and over talk you when you tell them you do not want their services and want them to log out of your computer. You can even turn the computer off to terminate the connection. It is very scary. Don’t do it! 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.