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Common problems for Connectivity Issues
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‎09-27-2019 12:44 PM

HP Recommended

@Tim-1961

 

To assist you better please let me know the Operating System installed on your computer. Then we will Reset the Network Settings and connect the printer to your new Network

 

Keep me posted

KrazyToad
I Am An HP Employee

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‎10-03-2019 11:44 AM

HP Recommended

I’m having same issue.  Need to change Wi-Fi network name.

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‎10-13-2019 11:39 AM - edited ‎10-13-2019 11:55 AM

HP Recommended

 I have the same problem: I need to put my M15W on a new network.

Please advise, e-mail me, reset - whatever.

Mac, OS Catalina

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‎10-14-2019 09:15 AM

HP Recommended

I have the same problem with my HP Laser Jet Pro M15W. Could you help me connect to my new wifi network so I can use the printer? Thank you. Deborah

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‎10-14-2019 10:04 AM - last edited on ‎10-27-2022 01:57 PM by Retired

HP Recommended

this worked for me:

 

Press and hold the Wireless button for 22 seconds, this will restore the network settings of your printer.

Next, follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below:

https://support.hp.com/us-en/document/ish_1736500-1626554-16 

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‎11-21-2019 07:14 AM

HP Recommended

I have the same issue....

 

I have a new wifi I need to reset the printer to factory settings....

My printer is the HP Laser Jet M15W

 

Please advise...

 

Thanks 

 

Alan

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‎11-22-2019 06:06 PM

HP Recommended

Can someone please advise on how to reset the HP Laser Jet M15W to factory settings so I can connect to my new wifi

 

Alan

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‎11-27-2019 06:39 PM

HP Recommended

Hi! same problem.. help please.

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‎11-28-2019 09:25 AM - last edited on ‎10-27-2022 01:58 PM by Retired

HP Recommended

Hi,

Reset the network settings by pressing and holding the wireless button for more than 20 seconds, once the network settings are restored you will see an HP-Setup network listed within your nearby wireless networks.

 

Next. follow 'Connect a printer that does not have a touchscreen control panel >Step 2: Connect the printer with the HP Smart app' below, skip the steps to reset the wireless settings and start with the step to open the HP Smart app:

https://support.hp.com/us-en/document/ish_1736500-1626554-16 

 

Shlomi



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3 people found this reply helpful
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‎12-12-2019 06:56 PM

HP Recommended

I have recently updated my Windows 10 (1903 home). Since then my M15W has refused to connect with my wireless network. All my other devices are working fine.

When I reboot the printer the blue wireless light flashes twice & then goes off. It will not turn on at all. When I print out a Configuration Report, it states in the Wireless Network Configuration that: Status: Not Connected, Wireless: Off.

I have tried the HP Smart assistant, it cant connect with the printer. I have deleted it & reinstalled the printer using a USB cable, the Smart Assistant does not find a wireless network even when specifically sent to the correct SSID.

I have tried all the suggestions in the previous answers to no avail.

How can I switch my wireless back on? How do I perform a factory reset when I have no IP address & the host name in the Configuration Report is not recognised.

Thanks for your help.

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