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‎03-31-2020 12:45 PM - edited ‎03-31-2020 12:50 PM

HP Recommended

Not sure how this is supposed to help since does not tell me which button to press and hold.  Also, what document are you refering to?

 

Please follow the steps below to complete the reset on your printer: Step 1: With the device off, depress and hold the    button. Step 2: Power on the device and hold     button for 20 seconds. When the ready led turns on, release the     button. Step 3: When the NVRAM init has been completed, the device will return to the ready state.   Follow the steps in this document to configure the printer on your new router.   Keep me posted.

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‎04-01-2020 02:14 AM

HP Recommended

@MarathonMan1998

 

Thanks for replying!

 

Here is the link to the document https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/...

 

I will resend the steps again in private.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎04-02-2020 05:36 PM

HP Recommended

I have the same issue - help please

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‎04-03-2020 09:47 AM

HP Recommended

@CB2000, Welcome to HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎04-03-2020 03:38 PM

HP Recommended

windows 10  version 1903

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‎04-03-2020 11:10 PM

HP Recommended

I too have the same problem. Please send me the instructions

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‎04-04-2020 01:33 AM

HP Recommended

Hi.

Press the Wireless button for 20 seconds, till the Attention light starts blinking.

 

Once the printer restarts, follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' to reconnect the printer to the network:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-20-2020 05:23 PM

HP Recommended

I am having the same issue.  I tried resetting through power cycling but that did not work...

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‎04-21-2020 12:06 PM

HP Recommended

I have the same issue. I have a new wifi and need to reset the printer for it to connect to the new wifi. 

Help please.

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‎04-21-2020 01:19 PM

HP Recommended

@ TEJ1602

 

Can you help me reset my printer as well?

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