MacBook air printing problems

[DEWMorning]

I have a macbook air - Operating system Sonoma 14.7 and I am having connectivity problems with the HP9120e series and I am using the instant ink.  Does that actually create a problem since I cannot print unless I turn off the printer and restart almost 2x a day.  I also can no longer print from my phone or iPad even though I am on the same network.

[A_Gayathri · Accepted solution]

Hi @DEWMorning ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing connectivity problems with the HP OfficeJet Pro 9125e and macOS Sonoma 14.7, combined with issues printing from your phone and iPad, could be caused by a variety of factors, including:

1. Potential Causes:

• Printer Connectivity with Instant Ink: Instant Ink itself does not directly interfere with printing, but if the printer struggles to maintain a reliable connection to the internet or the local network, this could indirectly affect Instant Ink functionality and printing.
• macOS Sonoma Compatibility: Sonoma 14.7 is a newer macOS version, and compatibility issues with the printer driver or HP Smart app may exist.
• Wi-Fi Signal Stability: Weak or inconsistent Wi-Fi signals can lead to devices on the same network being unable to locate the printer.
• Network Settings: Changes in your router or printer’s network settings could prevent communication between devices.
• Outdated Firmware or Drivers: The printer or the HP Smart app may need updates to align with macOS Sonoma.

2. Troubleshooting Steps:

On the Printer:

Update Printer Firmware:

• Ensure the printer firmware is up to date. Use the HP Smart app or the printer’s control panel to check for updates.

Reset Network Settings:

• On the printer, navigate to Settings > Network Settings > Restore Network Defaults. Then, reconnect the printer to your Wi-Fi.

On Your MacBook Air:

Remove and Reinstall the Printer:

• Go to System Settings > Printers & Scanners, select the printer, and click Remove.
• Re-add the printer using Add Printer and ensure the correct driver is installed (not AirPrint unless necessary).

Update Drivers and HP Smart:

• Download and install the latest HP drivers for macOS from HP's official website.
• Update or reinstall the HP Smart app from the Mac App Store.

For Mobile Devices:

Verify AirPrint Functionality:

• Ensure your printer supports AirPrint and is enabled. Check the printer settings or the HP Smart app.

Reconnect Mobile Devices:

• On your iPhone/iPad, forget the Wi-Fi network, reconnect, and try to print again.

On Your Router:

Assign a Static IP:

• Access your router’s settings and assign a static IP to the printer. This can prevent the printer from losing its connection when your network resets.

Restart Network Devices:

• Reboot your router and modem to refresh the network. Ensure devices are connected to the same network band (2.4 GHz is often more stable for printers).

3. Additional Suggestions:

Test with a USB Cable (if possible):

• Temporarily connect the printer to your MacBook via USB to test if the issue is network-related.

HP Print and Scan Doctor:

• Download this tool for troubleshooting from HP’s support page (available for Windows only, but mobile apps have similar diagnostic tools).

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @DEWMorning ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing connectivity problems with the HP OfficeJet Pro 9125e and macOS Sonoma 14.7, combined with issues printing from your phone and iPad, could be caused by a variety of factors, including:

1. Potential Causes:

• Printer Connectivity with Instant Ink: Instant Ink itself does not directly interfere with printing, but if the printer struggles to maintain a reliable connection to the internet or the local network, this could indirectly affect Instant Ink functionality and printing.
• macOS Sonoma Compatibility: Sonoma 14.7 is a newer macOS version, and compatibility issues with the printer driver or HP Smart app may exist.
• Wi-Fi Signal Stability: Weak or inconsistent Wi-Fi signals can lead to devices on the same network being unable to locate the printer.
• Network Settings: Changes in your router or printer’s network settings could prevent communication between devices.
• Outdated Firmware or Drivers: The printer or the HP Smart app may need updates to align with macOS Sonoma.

2. Troubleshooting Steps:

On the Printer:

Update Printer Firmware:

• Ensure the printer firmware is up to date. Use the HP Smart app or the printer’s control panel to check for updates.

Reset Network Settings:

• On the printer, navigate to Settings > Network Settings > Restore Network Defaults. Then, reconnect the printer to your Wi-Fi.

On Your MacBook Air:

Remove and Reinstall the Printer:

• Go to System Settings > Printers & Scanners, select the printer, and click Remove.
• Re-add the printer using Add Printer and ensure the correct driver is installed (not AirPrint unless necessary).

Update Drivers and HP Smart:

• Download and install the latest HP drivers for macOS from HP's official website.
• Update or reinstall the HP Smart app from the Mac App Store.

For Mobile Devices:

Verify AirPrint Functionality:

• Ensure your printer supports AirPrint and is enabled. Check the printer settings or the HP Smart app.

Reconnect Mobile Devices:

• On your iPhone/iPad, forget the Wi-Fi network, reconnect, and try to print again.

On Your Router:

Assign a Static IP:

• Access your router’s settings and assign a static IP to the printer. This can prevent the printer from losing its connection when your network resets.

Restart Network Devices:

• Reboot your router and modem to refresh the network. Ensure devices are connected to the same network band (2.4 GHz is often more stable for printers).

3. Additional Suggestions:

Test with a USB Cable (if possible):

• Temporarily connect the printer to your MacBook via USB to test if the issue is network-related.

HP Print and Scan Doctor:

• Download this tool for troubleshooting from HP’s support page (available for Windows only, but mobile apps have similar diagnostic tools).

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!