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Common problems for Connectivity Issues
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Locked

‎02-10-2024 04:22 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

After installing the Eero Mesh 6+ system, I can no longer print on my HP Officejet Pro 9015e printer.  It keeps stating "offline" print status but the printer says "connected".I have this as "wireless" printing. I have tried many troubleshooting items, shut down and start PC, shut down Router, shut down printer.  Still no luck. 

Category:
1 REPLY 1

‎02-10-2024 05:52 PM

HP Recommended

If your system is dual band (5Ghz and 2.4Ghz) then I suggest that you create a separate SSID for the 2.4Ghz channel and only allow the printer to connect to that. Many HP printers claim 5Ghz capability but that is often the older B/G/N standard. They will show connected to the newer 5Ghz systems but do not actually communicate fully.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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