Message says locked by administrator after changing routers. officejet pro 8620

[StevenB247]

Change routers and now get message "locked by administrator"  Officejet pro 8620

[Raj_05]

Hi @StevenB247,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "locked by administrator" message on your HP OfficeJet Pro 8620 could be related to network or security settings after changing routers. Here are some steps you can take to resolve the issue.

Check Printer Settings:

• On the printer's control panel, go to Setup > Network > Wireless Settings > Restore Network Defaults. This will reset the network settings on your printer.

Update Network Settings:

• After restoring network defaults, reconnect your printer to the new router’s Wi-Fi network. Make sure you enter the correct Wi-Fi password.

Administrator Password:

• If you had set an administrator password previously, you might need to enter it to change settings. If you don’t remember the password, you might need to reset the printer to its factory settings, which will erase all current settings including the password.

Factory Reset:

• Warning: This will erase all your printer settings.
• To perform a factory reset, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Software and Firmware Update:

• Make sure the printer’s firmware is up-to-date. Visit the HP support website, search for your printer model, and download the latest firmware.

Router Settings:

• Check your router's settings to ensure it’s not blocking new devices or restricting access. Sometimes, routers have security features that might prevent new devices from connecting.

HP Smart App:

• Use the HP Smart app to set up the printer on your new network. The app can guide you through the setup process and may help resolve connectivity issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[StevenB247]

Thank you for the response.  Tried all those steps.  Still says locked by administrator

[Nal_NR · Accepted solution]

Hi @StevenB247,

Welcome back!  Thank you for performing the recommended steps, I see that it has not helped. 

We would have to perform a reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[StevenB247]

Thank you! This solution worked!

[Nal_NR]

Hi @StevenB247,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.