Metaverse Tech Problem

[eyheM]

I have spent over $3,500 on Metaverse Techs and now have "Lifetime Protection."  What a con!  Today I was  notified that my devices were at risk and I needed to spend more money because my devices were corrupted. I needed Advance Dark Web Protection and Antitrojan Cyber Network Security!  ON top of that they took a lot of my time easing me into all the problems I had that needed  fixing before springing this news on me.  Avoid!

[Dragon-Fur]

@eyheM 

I am sorry this happened to you!

That company has been reported again and again as a site to absolutely avoid for their presumed evil practices.

HP and other companies spend a lot of money, time, and effort to eradicate the perpetrators of these kinds of scams -- it is an endless battle between good and evil.   Looking from the outside, it can appear the best defense is still in the hands of the consumer to stay out of well laid traps.

Yes, your loss is perhaps amongst the more unfortunate extremes - "got you good", they did.

What if?

If you let them into your computer, consider all the data on that device to be possibly compromised, including documents, photos of your family, unencrypted medical records, possibly your email.

Change every password.

Check that they did not leave monitoring malware on your system.

I will forward your comments to our Moderator group.

Should there be a response, look for a message here before the agent uses other means to contact you.

NO - HP will not suddenly call you on the phone, text you, or send a mystery "Chat" request.

Consider

Contact your bank -

Report the incident to the authorities -

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[eyheM]

I also was referred to Metaverse by HP when I contacted them re a HP printer issue. Long story short, I bought a

Life subscription from them for computer security. Spent $3500. Recently told I needed an update….. cost another $3500. I told them they were scammers and they screwed up my email in retaliation. 

[Dragon-Fur]

@eyheM 

HP did not recommend this site.

You landed on a Not-HP site and continued until you were snared in a trap.

It is sad but it is not of HP's doing.

Even so, I do understand why you are unhappy - it's a hard lesson.

Our Moderator group was already notified after your first post -

If there is something they want to add, look for a message here.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[A_Gayathri]

Hi @eyheM , 

Welcome to the HP Support Community

I understand you are facing an issue with your Metaverse LLC is a scam. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[MichiganDon]

I'm a relatively intelligent person--a college professor.  I was totally fooled by Metaverse when they came in through a "problem" with my new HP printer.   I am embarrassed to say they took be for a lot of money.  I reported this to my Secretary of State who asked me to report it to my local police.   So many people seem to have been taken by Metaverse Techs LLC.  Has HP done any investigation of its own or tried to shut this down?  Thanks for any response.  Don

[Kuroi_Kenshi]

Hi @MichiganDon,

Welcome to the HP Support Community!

Thank you for bringing this to our notice.

To investigate this further, we would need a few more details. Kindly share the required information with us via private message, and we will look into the issue and get involved to assist you further.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Looking forward to your response. 😊

Best regards,