More than one access point/wireless router has been found that matches your wireless network name

[Woolly51]

Every since my cable company sent me a new router, my wireless printer continually shows as offline when I attempt to print. My wireless network test results said that "more than one access point/wireless router has been found that matches your wireless network name (SSID)"-and "To avoid this, change your wireless network name (SSID) to be unique." What are the steps I need to take (please--I'm old, not tech savvy, and need specific instructions!) to change the wireless network name (SSID)?

[Raj2111]

Hi @Woolly51 

Welcome to the HP Support Community!

I understand that your printer shows offline, I am glad to assist you.

Please try these steps: Click here

You may also check these documents:

•  Troubleshoot a Wi-Fi connection to an HP printer
•  Troubleshoot an Ethernet connection to an HP printer
•  Wi-Fi connection is lost after router or network settings change

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,