My HP Desk Jet 2652 printer and scanner offline suddenly . I am using Chrome OS for my HP Chromebook

[BETSY1966]

Error messages read that the printer is offline.  In my available networks, there's a Desk Ink Jet 2600 but I don't know the password nor if it is mine!

[Nal_NR]

Hi @BETSY1966,

Welcome to the HP Support Community. 

I'd like to help!

Are you using Home wifi, wifi direct, public wifi, or a hotspot?

If you are using a Wifi-direct, try the password 12345678

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Restart your computer or mobile device and the printer. If you are using a network printer, restart the router to clear any error states.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

With the printer turned on, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

If the printer was set up on a Wi-Fi network, restart the router.

Reconnect the power cord to the printer and to a wall outlet.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a Wi-Fi network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Refer to this document for further assistance. 

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer-related folders & files.

15.) Restart the computer.

Once done, please download and install the software.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @BETSY1966,

Welcome to the HP Support Community. 

I'd like to help!

Are you using Home wifi, wifi direct, public wifi, or a hotspot?

If you are using a Wifi-direct, try the password 12345678

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Restart your computer or mobile device and the printer. If you are using a network printer, restart the router to clear any error states.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

With the printer turned on, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

If the printer was set up on a Wi-Fi network, restart the router.

Reconnect the power cord to the printer and to a wall outlet.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a Wi-Fi network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Refer to this document for further assistance. 

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer-related folders & files.

15.) Restart the computer.

Once done, please download and install the software.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @BETSY1966,

Welcome to the HP Support Community. 

I'd like to help!

Are you using Home wifi, wifi direct, public wifi, or a hotspot?

If you are using a Wifi-direct, try the password 12345678

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

Restart your computer or mobile device and the printer. If you are using a network printer, restart the router to clear any error states.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

With the printer turned on, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

If the printer was set up on a Wi-Fi network, restart the router.

Reconnect the power cord to the printer and to a wall outlet.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a Wi-Fi network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

Refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!