Suddenly my laptop says that my hp 8710 is offline. My printer locally says that it is online and on the same network as my laptop. Printing jobs shows errors. I unplugged an plugged back my printer and router with no success. I ran the hp diagnostic tool with no success. There are no jam papers. I have spent many hours trying to solve this. I have windows 10. I have owned laptop and printer for years without this problem. Any suggestions? Does HP technical help own a phone that I can use to call them.
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address) 2. On your PC, go toControl Panel, fromDevices and Printers, Right-Click the printer and Left-ClickPrinter Properties, select thePortstab. 3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard. 4. Type in the proper IP address for the printer.
Does HP technical help own a phone that I can use to call them.
HP does not publicly post contact phone numbers in the USA.
Your printer is no longer under Warranty.
Normally, when a product is in warranty, it is easy to submit a case online for a covered warranty repair > receive contact information (including a local phone contact) > and ask for help.
When your product is no longer in warranty - OR if the item for which you need help is not covered in the Warranty, it is sometimes a bit more difficult to submit a case.
If you would like to pay for non-warranty service,
I will certainly forward a request for Review so you can submit your case to HP Support.
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