My HP Smart App will not detect my HP ENVY 5055 All-In-One printer

[WRG3479]

I am trying to get my HP ENVY 5055 all-in-one printer to connect to my Acer Aspire 15E, a Windows 10 system.

I have made many attempts to connect this device wirelessly and failed, using both the Wireless Setup Wizard and the method of Restoring Network Settings. The HP Smart App seems to have two devices of this type detectable, but only one is mine. I get the message "Printer Could Not Connect to Wireless Network," but this is wrong, because I can open the queue up manually on the Printers list in my Windows Settings.

I'm wondering if I will have to get a USB cable and if that will work.

[Betty0610]

@WRG3479

Welcome to the HP Support Community.

Uninstall and reinstall it the HP Smart App.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!