Re: My HP Smart Tank Printer 670 will not connect to the wif... - HP Support Community

lin_22 · ‎05-04-2023

My HP Smart Tank Printer 660-670 will not connect to the wifi. I have tried all possible reset options. I can find the printer on my device but it says offline.

greenturtle · ‎05-04-2023

Hi,

Thanks for using the HP Support Community.

Can do a factory reset and try to setup again?

This resource will be useful:

https://www.youtube.com/watch?v=KoL6xpN64-k

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPiYXDnervgsiwA3tPa7uSUg

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

lin_22 · ‎05-05-2023

Thank you for the response. So when I try do the reset and it gets to the part where I hold down the information button and the cancel button until I see the wifi light flicking, that doesn't happen. No wifi light. Help.

greenturtle · ‎05-06-2023

Hi,

That's the one method to reset the printer. Try following the steps in sequence as per video.

We tried on our printers and it worked. Here's another similar video, you can see in both instances, the printer was reset:

https://www.youtube.com/watch?v=n83JuNfT0yI

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

My HP Smart Tank Printer 670 will not connect to the wifi. I have tried all possible reset options.

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