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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
HP Recommended
Hi,
Thanks for using the HP Support Community.
Can do a factory reset and try to setup again?
This resource will be useful:
https://www.youtube.com/watch?v=KoL6xpN64-k
For more resources on the printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPiYXDnervgsiwA3tPa7uSUg
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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HP Recommended
HP Recommended
Hi,
That's the one method to reset the printer. Try following the steps in sequence as per video.
We tried on our printers and it worked. Here's another similar video, you can see in both instances, the printer was reset:
https://www.youtube.com/watch?v=n83JuNfT0yI
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to how to perform a Factory Reset Or
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