My HP envy inspire 7200e dose not connect to the server

[Alaa1988]

Hi!

I have just installed my new HP Envy Inspire 7200e and i have created a Shortcut to send the scan to my presetted email.

Every time I try the shortcut from the printer panel i get ann error message that says thr printer was unable to connect to the server. 

The same gose for other shortcuts, like send to Googledrive.

P.S. the shortcuts work if i start them from my hp smart app.

P.S. i active allow access to my printer for one year.

Thanks in advance for the help 

[Dragon-Fur]

@Alaa1988 

Welcome to the HP Community Forum.

The printers in this series support "Scan to PC"

Digital Sending Standard Features

Scan to PC

Scan to PC requires a supported Operating System / version and installation of the full driver printer software.

Using the Shortcuts from within HP Smart is the correct (and supported) way to use the setup.

References / Resources

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

Example - HP Smart - Shortcuts - Settings

HP_Smart_Shortcuts_Settings_4

Note

This series includes several models - none of these support (EWS) Profile setup SMTP / Scan to email or (for example) Scan to Network folder.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY Inspire 7200e series 

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[Alaa1988]

Hi!

Thanks fir replying. 

But the shortcut  ,send to email,  works if i use it from the mobile app. I get the error message if i use the printer panel .

Can i send a scan from thr printer to an email address 

Best regards 

[Dragon-Fur]

@Alaa1988 

You are welcome.

Sorry for the lack of clarity.

As far as I can find in any documentation,

The HP Smart shortcuts do not work from the printer control panel.

HP Smart Shortcuts are intended to be used within the HP Smart application.

"Scan to Email" as configured at the printer control panel requires that the printer be capable of using SMTP and a profile set up and created on the printer.  I cannot find anything that shows that the printer supports SMTP based Scan to Email.

HP Smart, using a Windows, MacOS, or a mobile device, supports "Share" to Email.

HP Smart - Shortcuts - supports send / print / save (to Cloud storage).

Assuming for the moment that what you are describing is actually possible,

Be aware that many email providers now require additional email security:

Switch ON 2-Step Verification 

Create and use an App Password in place of the user's normal email account password.

True - I could be missing something.

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Alaa1988]

Thank you very much for the detailed and useful information 👍 

[Dragon-Fur]

@Alaa1988 

You are welcome.

I am glad we could help.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"