My computer and printer are set up but will not communicate but I can print a test page

[Soulme]

When I try to print an email for example I get a message that there is an error but does not say what the error is. I have tried everything to fix but nothing works. 

[Kuroi_Kenshi]

Hi @Soulme,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Printer Connection

• Ensure the printer is properly connected to your computer or network.
• If using a wired connection, verify that the USB or Ethernet cable is securely connected.
• If using a wireless connection, make sure the printer is connected to the Wi-Fi network.

2. Restart Printer and Computer

• Turn off the printer and your computer.
• Wait for about 60 seconds.
• Turn the printer and the computer back on.

3. Update Printer Drivers

• Ensure your printer drivers are up to date. Outdated drivers can cause print errors.
  • Go to the HP Support website and navigate to your specific printer model.
  • Download and install any available driver updates compatible with your operating system (e.g., Windows 11).

4. Set Printer as Default

• Set your HP LaserJet MFP M140we as the default printer.
  • Open 'Settings' on your computer.
  • Navigate to 'Devices' -> 'Printers & scanners.'
  • Select your HP LaserJet MFP M140we and click 'Manage.'
  • Set as the default printer.

5. Clear Print Queue

• Sometimes a stuck print job in the queue can cause errors.
  • Open the 'Printers & scanners' settings.
  • Select your HP LaserJet MFP M140we and click 'Open queue.'
  • Clear any print jobs that are stuck or pending.

6. Run Printer Troubleshooter

• Windows has a built-in printer troubleshooter that can help diagnose and fix printer issues.
  • Go to 'Settings' -> 'Update & Security' -> 'Troubleshoot.'
  • Select 'Printer' and run the troubleshooter.

7. Check Paper and Toner Levels

• Ensure there is enough paper loaded in the printer.
• Check toner levels and replace the cartridge if it is low.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,