My initial HP Deskjet 2700e All in One Series will not finish set up due to not printing passwrod on

[Jessie_P_O]

My initial set up/ wifi connecting of my new HP Deskjet 2700e All in One Series will not finish set up due to not printing password when I reach the part where you connect to the printer wifi that shows under the printer's name 'HP Deskjet 2700e All in One Series'

[A_Gayathri]

Hi @Jessie_P_O,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP Deskjet 2700e All in One Series  Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

This is a security feature that was enabled from the printer's embedded web server settings. 

Are you able to access the printer's front panel menu settings?

Printer setup guide for:HP DeskJet 2700e All-in-One series

There are two ways to help resolve this. The first way is to restore the network defaults or by performing a Semi-Full Reset.

To restore the printer to the original network settings:

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and

then touch Network Setup.

2. Touch Restore Network Defaults, and then touch Yes.

A message appears stating that the network defaults have been restored.

3. Touch OK.

4. Print the network configuration page and verify that the network settings have been reset.

Once restored, the username and password should default to: 

• Username: ADMIN
• Password: (blank)

If this does not resolve the issue, we need to perform the Semi-Full Reset. Let me know the outcome.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps to resolve the issue.

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps HP printers - Wi-Fi connection is lost after a router or network settings change

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

click here and follow the troubleshooting steps Find the wireless network password or PIN to connect an HP printer

Use HP Print and Scan Doctor to check connectivity Windows OS Only 

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Stoyan2]

Hello. What you described did not help me. Does not accept admin user without password. It also won't accept my PIN. I can only connect the printer to Wifi

[A_Gayathri]

@Stoyan2 ,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Stoyan2]

Hello, thank you very much for your responsiveness! I think that
the main and probably the only problem is that the printer does not accept the PIN code that is written on its sticker. Is there a way to set a new PIN?

[Stoyan2]

Not accepting a PIN prevents me from making any changes, including the IP address, DNS, etc.