My printer is just scanning my wifi network but is not able to connect it

[Prasanna24]

Printer name: Hp Smart Tank 670

[Kuroi_Kenshi]

Hi @Prasanna24,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Network Connection

1. Move closer to router: Ensure that the printer and router are close to each other to improve signal strength.
2. Check Internet connection: Verify that your internet connection is working by opening a website on your computer or mobile device.
3. Restart router: Restart the Wi-Fi router by unplugging the power cord, waiting for 15 seconds, and then plugging it back in.

Restart Devices

1. Restart printer: Turn the printer off and then back on to reset any error conditions.
2. Restart computer/mobile device: Reboot the device you are using to set up the printer.

Enable Wi-Fi Setup Mode

1. Enter Wi-Fi setup mode: On the printer control panel, press the Information button for three seconds until all buttons on the control panel light up.
2. Reset factory settings: Press the Information button and Cancel button simultaneously until "00" displays and the Wi-Fi button blinks.

Attempt to Reconnect

1. Follow setup guides: Open the HP Smart app on your computer or mobile device and follow the prompts to reconnect the printer.
2. Wi-Fi Password: Make sure you enter the correct Wi-Fi password when prompted in the HP Smart app.
3. Printer display interactions: If prompted on the printer during setup, touch the check icon on the message "App is attempting to set up this printer."

Additional Steps

1. Use Bluetooth: Ensure Bluetooth is enabled on your computer or mobile device during the setup process if prompted.
2. Mobile device location service: Enable the mobile device’s location service and allow the HP Smart app to access your location for proper printer detection.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,