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‎01-16-2022 11:59 AM

HP Recommended

Can’t connect by direct cable or WiFi without a password. No password on bottom of printer. Looks like a hard reset is necessary from my research. 
can anyone help with a hard reset? Thanks. 

Category:
1 REPLY 1

‎01-19-2022 06:23 AM - edited ‎01-19-2022 06:27 AM

HP Recommended

@OGlandman, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what is the issue with the printer?

Which password are you referring to?

Are you trying to connect the printer to a wireless network?

 

If yes, follow the steps mentioned in this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

 

To know how to perform a factory restore, refer to page 50 of the user guide.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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