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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

@Betty0610

Thanks for the reply.

But as my printer warranty is expired i am not able to contact the support.

I am stuck as i am not able to connect via USB or wireless.Nothing is working.

If you can please provide me the personal message how to reset the printer HP LaserJet Pro M102w,I would be really greatful.

 

Regards

Bakir

HP Recommended

There is no reset for this Printer, unfortunately.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

HP Recommended

Hi,

I have a similar issue LaserJet Pro M102w were it needs a reset. Could you help out please. 
that happened after changing the WiFi network name. Tried to put the same network name back without help. 

HP Recommended

@Joe2030

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as there is no reset for this Printer.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended

Hi

 

I cannot access the setting on my HPm102w and need to reset the NVRAM, could you PM me the instructions please?

 

Terry

HP Recommended

Does this mean the printer is now dead? If I cannot reset the defaults and when I get a 'info' page there is no ip address the printer cannot be used?

HP Recommended

@Betty0610

 

I have an HP LaserJet Pro M102w. I changed routers and the printer isn't able to connect to the new one -- the configuration report's "Network Summary" page lists the right SSID, but the Status is listed as "Not Connected". I've tried the HP Easy Start and HP Smart software on Windows, and hp-setup on Linux. Easy Start just plain doesn't see my wireless network, Smart gets stuck on "Getting Printer Address", and the Linux setup program (when I run it from a terminal so I can see the debug output) repeatedly gets stuck on "GET /IoMgmt/Adapters/wifi0/WifiNetworks HTTP/1.1".

 

I have spent literally HOURS trying to get this to work. (It prints via USB but that's a pain, but it (a.) worked with the old router and (b.) this SHOULD work.) I feel like a true factory reset could at least clear out all the old settings and let me start fresh; I tried the two-button thing but it didn't wipe all the settings. I am at my wits end here.

 

Please send me instructions on how to do a true memory wipe.

HP Recommended

Turn the printer off:- Press and hold down the wireless button and the cancel button (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.

HP Recommended

Hello,Tried it,But no Luck,Any other options please?

HP Recommended

Hi i buyed second hp laser jet pro m102 w i tried to setup printer but it not setting up 

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