cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
BehrTech
New member
1 0 0 0
Message 1 of 117
19,119
Flag Post

Solved!

Need to factory reset my HP LaserJet Pro M102w

HP Recommended
HP LaserJet Pro M102w
Microsoft Windows 10 (64-bit)

I have a HP LaserJet Pro M102w that will not connect to WIFI.  I print a configuration page and its network information is blank.  I try to use HP Easy Setup to get the printer connected to WIFI but it cannot find any of my WIFI networks.  My laptop and iPad are connected to network and are sitting right next to the printer.  I would like to start with a clean slate.  How do I factory reset this turd when I cannot reach it's web page?

1 ACCEPTED SOLUTION

Accepted Solutions
DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 2 of 117
Flag Post
HP Recommended

@BehrTech,

 

Thanks for posting your query in the HP community. it will be a delight to assist you and to share this space with you. I have understood the post.

  • Did this happen after a recent power outage or surge?
  • DId you change the router or your ISP before this?

For now, try the steps again as recommended in the user guide link: http://h10032.www1.hp.com/ctg/Manual/c05172884 to restore network defaults or factory defaults on the printer. Refer to page 73 for instructions on how to do it.

 

If this does not work, I will send you a private message to perform a super NVRAM reset on the printer that restores complete factory default settings for this printer. It is exclusive to this printer and does not work with any other model. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead

 

 

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
116 REPLIES 116
DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 2 of 117
Flag Post
HP Recommended

@BehrTech,

 

Thanks for posting your query in the HP community. it will be a delight to assist you and to share this space with you. I have understood the post.

  • Did this happen after a recent power outage or surge?
  • DId you change the router or your ISP before this?

For now, try the steps again as recommended in the user guide link: http://h10032.www1.hp.com/ctg/Manual/c05172884 to restore network defaults or factory defaults on the printer. Refer to page 73 for instructions on how to do it.

 

If this does not work, I will send you a private message to perform a super NVRAM reset on the printer that restores complete factory default settings for this printer. It is exclusive to this printer and does not work with any other model. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead

 

 

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Itsnillet
New member
2 2 0 0
Message 3 of 117
Flag Post
HP Recommended

Hi.

 

I need to perform perform a super NVRAM. Can you message me with details?  It is for a customer of ours.

Was this reply helpful? Yes No
MT2019
Level 2
19 18 0 0
Message 4 of 117
Flag Post
HP Recommended

Hi

Can you send me the same details please?

I set a password recently on my m102w and can't for the life of me remember it.

Need to reset fully because i'm having trouble setting up for wireless.

Thank you.

Was this reply helpful? Yes No
Charlyp00
New member
1 1 0 0
Message 5 of 117
Flag Post
HP Recommended

Hi,

 

I recently change my wifi router & my M102w printer would not connect to the new one. I have followed all the instructions in the manual for Restoring the factory-set defaults to no avail. The network summary prinout shows that it is shows the old router SSID.

 

I have reconnected it to the old router & still no joy! Do I junk the printer now?

 

I have tried to connect using wifi direct but all I get is a black screen and a message after about 4 minutes that the site can't be reached. 

 

By the way, the new printer is set to 2.4ghz.

 

Please HELP! I am frustrated.

 

Thank you.

Tags (1)
Was this reply helpful? Yes No
MT2019
Level 2
19 18 0 0
Message 6 of 117
Flag Post
HP Recommended

Bump

Was this reply helpful? Yes No
Sedens
New member
1 1 0 0
Message 7 of 117
Flag Post
HP Recommended

I need to perform a super NVRAM. Can you message me with details?

Was this reply helpful? Yes No
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,740
Message 8 of 117
Flag Post
HP Recommended

Hi @Sedens

 

Welcome to the HP Support Community. 

 

I have sent your a private message with the reset steps. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
MT2019
Level 2
19 18 0 0
Message 9 of 117
Flag Post
HP Recommended

Hi

Can you send me the same details please? I've been asking without success since the middle of May.

Thank you

Was this reply helpful? Yes No
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,740
Message 10 of 117
Flag Post
HP Recommended

Hi @MT2019

 

I have sent you a private message with the steps to reset the printer. 

 

Let me know how that goes. 

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation