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‎07-14-2019 04:11 PM

HP Recommended

Can you send me also , unable to reset the printer

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‎09-15-2019 01:11 PM

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Factory reset instructions pls.

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‎09-16-2019 02:37 AM

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Hi @Kujis

 

I have sent you a private message with the steps. 

 

Let me know how that goes. 

Asmita
I am an HP Employee

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‎09-18-2019 08:23 AM

HP Recommended

Hello, 

 

Can you send me the same message on how to reset the NVRAM?

 

Thanks,

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‎09-18-2019 12:27 PM

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Hi @zhanshaw

 

I have sent you a private message with the steps. 

 

Thanks!

Asmita
I am an HP Employee

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‎09-18-2019 12:27 PM

HP Recommended
I got some instructions to reset the NVRAM but it didn't do anything. What helped was that I changed to computer where Win7 was installed. Then I installed Drivers here: https://support.hp.com/lamerica_nsc_carib-en/drivers/selfservice/hp-laserjet-pro-m102-printer-series... Then I was able to connect via USB and do the factory reset. I also updated Firmware which was 3 years newer. Good luck.
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‎09-23-2019 04:46 PM

HP Recommended

I'm running into similar issues so need instructions on how to factory reset as well.  

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‎09-28-2019 08:54 PM

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I also asked for the factory reset instructions but you never sent me ??

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‎09-30-2019 09:28 PM

HP Recommended

Hi there,

 

I have the very same problem as others here.  I can not factory reset this printer!! It keeps trying to find the old SSID address and I have a new modem.

Please tell me how I can tell it the new SSID name?  The printer is only a year old :-(.  And I just bought a new cartridge.

 

Boohoo!  Can someone please help me?

Thanks!

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‎10-01-2019 04:27 AM

HP Recommended

Read my previous comment on 09-18-2019

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