Need to update EWS. Can't use HP Smart App

[wjrapaport]

Encryption Credentials Expired.  Need to update EWS.  Cannot use HP Smart App

[A_Gayathri · Accepted solution]

Hi @wjrapaport,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Color LaserJet Pro MFP M277dw related to expired encryption credentials and update the EWS (Embedded Web Server), follow these steps:

Step 1: Access the Embedded Web Server (EWS)

Find the Printer's IP Address:

• On the printer's control panel, go to Setup > Reports > Network Configuration.
• Print the Network Configuration Report and locate the printer's IP address.

Open EWS in Your Browser:

• On a computer connected to the same network as the printer, open a web browser.
• Enter the printer's IP address into the address bar and press Enter.

Step 2: Update Encryption Credentials

Log into EWS:

• If prompted, enter the administrator username and password for the printer. If you haven't set a password, leave the fields blank or check your printer manual for default credentials.

Navigate to Security Settings:

• In the EWS, go to the Security or Network tab (depending on your printer's firmware).

Update Encryption Settings:

• Look for options such as SSL/TLS Certificate or Encryption Credentials.
• Choose to either update or generate a new certificate:
  • Self-Signed Certificate: You can generate a self-signed certificate directly on the printer.

Save Changes:

• Apply the updated settings and restart the printer if required.

Step 3: Check macOS Connectivity

Ensure Printer is Added Correctly:

• On macOS, go to System Preferences > Printers & Scanners.
• Ensure the printer is listed and selected as the default. If not, click +, select the printer, and add it.

Test Printer Functionality:

• Try printing or scanning a test page to verify the connection.

Step 4: Use a Browser-Based Alternative to HP Smart App

If you cannot use the HP Smart app, manage the printer directly via the EWS for features like scanning, firmware updates, or network management.

Refer to this document:  Use the HP printer Embedded Web Server (EWS)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[wjrapaport]

Thanks!  Although some of the steps didn't quite match what appeared in my screen, there were enough clues in your solution that I was able to fix the problem!  🙂

[A_Gayathri]

HI @wjrapaport,

Thank you for your response.  That's great! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!