• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎09-18-2026 07:05 PM

HP Recommended
Product: HP Smart Tank 7305 All-in-One

Hi, I cannot connect my Smart Tank 7305 printer to my WiFi network. I tried using the HP Smart software but it does not see the printer. I printed all the Network Configuration pages and I cannot see an IP address for the printer. I also tried connecting using an app on my mobile phone but it does not find the printer. I printed out a Network Configuration Page and it says "Networking Capabilities are Not Available" You cannot use the device's built in networking capabilities because these capabilities were disabled when the device was setup. I have also tried a Factory Reset of the printer but I still cannot connect. Any suggestions ?

Category:
Reply
1 REPLY 1

‎09-19-2026 08:18 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a Wireless reset?  This resource will show how it's done:

 

Reset wireless:

https://www.youtube.com/watch?v=6feagkSosqU

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhGBjOzYza8hPr7w67IE-I-

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->