New printer 7900 series and "encryption credentials have expired"

[Lizzy83]

Printer set up and worked for about a week then stopped printing. message is "Encryption credentials have expired"

[A_Gayathri]

Hi @Lizzy83,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Encryption credentials have expired" error is causing a problem with your HP ENVY Inspire 7900e series printer. This issue typically arises when there's a problem with the connection to the printer's wireless network, which can be due to expired security settings. Here's how you can resolve it:

1. Reset the Printer's Wireless Settings

• On the printer's control panel, go to the Settings or Wi-Fi menu.
• Select Network Settings and choose to Restore Network Defaults.
• This will clear any saved credentials and settings that might be causing the issue.

2. Reconnect the Printer to Wi-Fi

• After resetting the network settings, reconnect your printer to the Wi-Fi network by following the setup process.
  • On the printer's screen, navigate to the Wi-Fi setup wizard (usually under Network settings).
  • Select your Wi-Fi network and enter the password.

3. Update HP Smart App

• Ensure that your HP Smart app is updated to the latest version on your macOS.
• If the app is outdated, it could be causing compatibility issues with the printer.

4. Update the Printer Firmware

• Connect your printer to the computer or network and check for any available firmware updates:
  • Open the HP Smart app and check for any firmware updates for your printer.
  • Alternatively, you can visit the HP support website to manually check for and download the latest firmware for your printer model.

5. Reconfigure Instant Ink (If Applicable)

• If you're using HP Instant Ink with your printer, try logging out and logging back into your Instant Ink account through the HP Smart app.

6. Reboot the Printer and Mac

• After performing the above steps, restart both the printer and your Mac to ensure the new settings take effect.

7. Remove and Reinstall the Printer

• If the issue persists, remove the printer from your macOS system and add it again:
  • Go to System Preferences > Printers & Scanners, then select your printer and click the minus (-) sign to remove it.
  • Click the plus (+) sign to add the printer back.

Let me know how it goes.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!