OfficeJet Pro 6968 - Printer Cannot Create 2-Way Communication w PC

[PoppyCock]

I have the HP OfficeJet Pro 6968 All-In-One printer.

I never had trouble with my printer until after a move. When I plugged my printer back in and re-established the new Wi-Fi connection, my printer wouldn't work again. The status of the printer says, "Offline", even though the blue light on the printer which indicates the connection status stays stable. When I go into settings from the printer itself, it says there is a good internet connection. Our Wi-Fi works fine on all of our other devices.

I went into the HP software program for my printer. I clicked "Connect Printer To The Web". I got a blank screen and a notification saying, "Script Error: An error has occurred in the script on this page.

Line: 125

Char: 90

Error: Syntax error

Code: 0

URL: https://www.hp.com/us-en/home.html

Do you ant to continue running script on this page? Yes/No."

I clicked "Yes", which brought me to the HP home page.

HP Virtual Assistant was NOT helpful. I tried many avenues with it.

The closest I got was downloading and running the program HP Print and Scan Doctor. It seemed to be running just fine, and was able to detect that there was a connection issue. The program informed me that it had downloaded some software fixes, and prompted me to save and close all my programs, then restart my computer. I did so, but when I logged back on, the Print and Scan Doctor program had somehow been uninstalled. I re-installed the program and ran it again. I got a notification that the program could not run because of a "post error".

HP programs and devices are the only programs and devices that are not running and functioning properly.

I tried re-installing the HP printer software on my computer. That did not work either, though at one time I did accidently shut off my PC too soon. After restarting my computer and clicking "Yes, I understand that I should not shut off my PC while programs are still running," the printer started working again for the first time! Luckily I had deleted previous print jobs, so it only printed two documents.

Because I thought my printer was working again, I bought new ink. After installing it and letting the printer register and realign, it didn't work anymore. I got similar messages of it being offline again.

Please help! Thank you.

[sandytechy20]

@PoppyCock

Welcome to the HP support community.

I understand that you are getting printer offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.