OfficeJet Pro 8600 will not accept password to new router

[HZZZ]

This printer was connected to my old wifi perfectly well.   I got new internet service and new router. Now the printer will not connect to the wifi, it keeps saying "Password Invalid"  It is not invalid, I even changed the password so it did not have any special characters, it is a simple word with 2 digits and no spaces. What is the solution to this?

[Kumar0307 · Accepted solution]

@HZZZ, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to connect the printer to the new router.

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[HZZZ]

Hello and Thank you for your reply. Yes, I have a  Dual-band router and the 2.4GHz and 5GHz networks share the same name/SSID. I will contact my Internet provider to see if they can assign different names to each network.  

[Kumar0307]

@HZZZ

Sure, that would help. Also, check the encryption type on the router.

Let me know how it goes.