Officejet Pro 8615 is connected to WIFI but Still getting error message that it's NOT connected

[Kumar0307]

@Newheathen

This seems to be a software issue and not a connectivity issue.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Let me know how it goes.

[DrJodi]

I am having the same problem with my 8620. Would love some advice. Thank you!

[Kumar0307]

@DrJodi

Kindly perform the steps mentioned in my previous post.

Let me know how it goes.

[Cs97]

Getting the same issue as others described in the post. I am able to connect to wifi with excellent signal strength but not able to get to apps. It's going to registration status and then give me an error. 

[praveenbv]

Hi @ LionheartNJ,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

[CTG5446]

I have this problem, the printer works ok, but not showing prinetr in my account section.

Thank you

[ChrisMintheUK]

I have the same issue. I can print over wifi, so the printer is definitely connected. But when I try to use the ‘Apps’ menu, I get “Checking registration status…” and then the proxy error screen. Please help!

[CTG5446]

Thank you I will do what you have advised.

Thank you for helping me.

Regards Terry

[tyscotbss]

Getting the same issue as others described in the post. I am able to connect to wifi with excellent signal strength but not able to get to apps. It's going to registration status and then give me an error.

[praveenbv]

Hi@CTG5446,

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.