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thanks for your help its an ip address issue. I will sort it out at a later date.

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I am getting the same error message @ChrisMintheUK.  I previously had issues staying connected to the device, that was resolved by my wireless router (D-Link DIR-1750) firmware upgrade.

 

However, I very much prefer the Apps Scan To Google Drive, but I can no longer access it.  Any help would be appreciated.

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