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Common problems for Connectivity Issues
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‎08-16-2021 07:04 PM

HP Recommended
Product: Office key prob9010

I recently bought a OfficeJet Pro 9010 HP all in one printer. It worked fine for about a week and then the power in our neighborhood got knocked off during a storm. After that, the printer would not connect to the Wi-Fi network. It wouldn’t even see that they were Wi-Fi networks available. The Wi-Fi light is completely off which I’ve read means that the Wi-Fi radio isn’t on. When I try to turn it on there’s no option for the wireless set up wizard. It continuously says I need an ethernet cord to go into change the Wi-Fi. But when I put the cord in then there’s no option for Wi-Fi that shows up on my display. When I go into Network set up, I get  a message that says I have to connect an ethernet cable. But when I do the wireless option disappear. What can I do to turn my Wi-Fi radio back on so that I can use the Wi-Fi on my printer and print remotely? It was working fine then after the storm it stopped.

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99 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2021 02:18 AM

HP Recommended

@Ewambach

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

4 people found this reply helpful
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93 REPLIES 93

‎08-20-2021 02:18 AM

HP Recommended

@Ewambach

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

4 people found this reply helpful
Was this reply helpful? Yes No

‎10-13-2021 11:10 AM

HP Recommended

I have the same issue. Can someone please send me the reset instructions necessary to fix the issue?

Was this reply helpful? Yes No

‎10-14-2021 02:06 PM

HP Recommended

@Tiffany49

 

Welcome to the HP Support Community.

 

Please let us know which Printer do you have.

 

Thanks 🙂


I am an HP Employee

1 person found this reply helpful
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‎10-14-2021 02:07 PM

HP Recommended

I have the Officejet pro 9010 printer.

1 person found this reply helpful
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‎10-17-2021 04:16 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

2 people found this reply helpful
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‎11-15-2021 10:52 PM

HP Recommended

Hi - I have the exact same problem. Also after a power outage. Can you please send me the reset info for the 9010? Thanks!

1 person found this reply helpful
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‎12-25-2021 10:46 AM - edited ‎12-26-2021 11:33 AM

HP Recommended

I have precisely the same issue.  HP Support, please help me resolve.

1 person found this reply helpful
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‎12-27-2021 11:07 AM

HP Recommended

@betty0610, I am having the same issue with my HP Officejet Pro 9010 All-in-One.. No option available to turn on Wi-fi. Exact same issue as mentioned above. Please advise!

 

1 person found this reply helpful
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‎12-30-2021 04:02 AM

HP Recommended

Same problem!  It appears this model needs to be recalled.  Please help.

2 people found this reply helpful
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