Officejet pro 9010 Printer will not connect to Wi-Fi. Says Wi-Fi radio is off.

[Kumar0307]

@USA500

Print a Wireless test page:

1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon  or Ethernet icon  to display the network status screen.

2. Touch Print Details to print the network configuration page.

3. Alternatively, from the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

4. Swipe up on the display, and then touch Reports.

5. Touch Network Configuration Page.

   A Network Configuration Page prints up to two pages of information.

6. Check if the Wireless radio is ON/pass/connected.

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

Note: Wireless radio will not work if an ethernet cable is connected to the printer. Kindly disconnect it.

Keep me posted for any other assistance. 

[RVA123]

Having same issue. Please help!

[Kumar0307]

@RVA123

Try the steps mentioned in my previous post and let me know how it goes.

[John017]

My Officejet Pro 8600 has gone offline and will not reconnect to my router. It has worked fine in the past, but multiple attempts to reconnect have failed. All my other devices are connected. I’ve been through the virtual assistant which was no help. 
Any suggestions on how to resolve?

[Kumar0307]

@John017

Did you try the steps mentioned in my previous post?

Keep me posted.

[RVA123]

Unfortunately, that didn't work. The printer seems to think that it should be connected to an ethernet cable - but it has never been connected to an ethernet cable. I'm at a loss. Thanks for any additional help you can provide.

[Kumar0307]

@RVA123

Do you get any errors when you run the wireless setup wizard?

Did you print a network page? Kindly attach the same to your next post. 

Keep me posted.

[Mario8312]

Hi I am having the same problem. My Officejet Pro is not finding WiFi and is saying I need an Ethernet cable. Please help.

[Kumar0307]

@Mario8312

Let us perform a reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how it goes.

[Mario8312]

I do not have a private message from you.  There are no messages in my private messages.  Please try sending again.