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‎01-29-2022 12:19 PM

HP Recommended

I am having similar issue of my printer wanting to connect by ethernet cord and it should be wireless. I already troubleshooted and need instructions on reset as well. Please help. I am starting to think this printer wasn't such a good investment. Especially since so many people are having the same issue.

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‎01-29-2022 12:21 PM

HP Recommended

I am having similar issue of my printer wanting to connect by ethernet cord and it should be wireless. I already troubleshooted and need instructions on reset as well. Please help. I am starting to think this printer wasn't such a good investment. Especially since so many people are having the same issue.

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‎01-31-2022 09:46 AM

HP Recommended

@boblsr

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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‎02-20-2022 09:14 AM

HP Recommended

Hi,

 

I am also having the same issue. Can you email me the instructions also?

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‎02-21-2022 05:01 AM

HP Recommended

@dewcew72

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎02-22-2022 03:54 PM

HP Recommended

Can you please send me a reset for this printer?  I am experiencing the same problem.  I was online all day and was kicked off.  Now the wifi light is off. 

 

Thanks in advance for your assistance.

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‎02-23-2022 05:38 AM

HP Recommended

@TenderSmokehous

 

Did you try to re-connect the printer to the network?

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

If this does not help, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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‎03-02-2022 06:42 PM

HP Recommended

I'm having the same issue.  Only have ethernet option all of a sudden and no way to connect to WiFi.  Can you please send info on reset.  Thanks.

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‎03-03-2022 03:20 PM

HP Recommended

Hi, the instructions provided did not work, as there is no option for Wireless in my settings. Could you please send me the instructions for a reset? Thank you!

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‎03-04-2022 10:22 AM

HP Recommended

Hoping someone from HP can respond to reset the printer.  Have tried to reset settings and no luck.  Still no option for wifi.  Thanks.

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