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Common problems for Connectivity Issues
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‎03-10-2022 09:06 AM

HP Recommended

I have same issue as everyone else.  No option for setup wizard.  I would like instructions sent on how to reset this printer.  It's been very frustrating.  Thanks.

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‎03-14-2022 11:05 AM

HP Recommended

@Dodgerman23

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎03-14-2022 06:20 PM

HP Recommended

@ Sandytechy20

 

Please help me as well.  I've posted twice the past few weeks looking to reset the printer.  Having the same issue as everyone else with no option to connect to WiFi.  Please send me reset information as well.  

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‎05-05-2022 06:51 PM

HP Recommended

Hello I NEED this troubleshooting trick as well as soon as possible this problem is unacceptable.

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‎05-06-2022 01:44 PM

HP Recommended

Have the same problem. How doI do the reset?

 

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‎05-07-2022 05:43 AM

HP Recommended

Periodically our OfficeJet Pro 8020 series will disconnect from the Wi-Fi forcing us to restart the printer.  It takes a long time for this printer to power off.  I mean like 2 minutes of waiting.  Then you need to wait for restart.  How can I prevent it from disconnecting?  I have a Nighthawk (Netgear) router.

 

Thank you.

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‎05-08-2022 10:33 AM

HP Recommended

I have the same issue. What is the process to have a reset performed on my printer as well? It is an HP OfficeJet Pro 9010 series (Model 9015)

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‎05-16-2022 11:14 AM

HP Recommended

I have an HP87125C and it won't connect to the wireless today.  It sees the access point but ends up with the 169.254.x.x address.

Would a reset help perhaps?

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‎05-21-2022 12:26 PM

HP Recommended

I have a similar issue. I don't see anything saying the Wi-Fi radio is off, but it clearly is off and the printer will therefore only work if I connect the Ethernet cable and I am presented with no options to connect to Wi-Fi. Not sure why this is happening now as it had worked fine for a while (except that periodically it would disconnect from the wireless network for no reason).

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‎05-31-2022 01:56 PM

HP Recommended

I'm having the same issue can you please send me the reset instructions?

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