PRINTER NOT PRINTING

[LarryFanale]

My printer is not printing. please help

[Max3Aj]

@LarryFanale, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

We understand that you are facing issues with your HP DeskJet 4155e All-in-One Printer. Let's get your Printer printing again! Here are the steps to troubleshoot the issue:

Check Basic Setup

• Power: Ensure the printer is powered ON (light should be solid, not blinking).
• Connection: Check if the printer is connected via Wi-Fi, USB, or Wi-Fi Direct.
  • If on Wi-Fi, ensure it's connected to the same network as your PC.
• Paper & Ink:
  • Ensure paper is loaded correctly.
  • Check ink cartridges for low or empty levels.

Run a Printer Self-Test

• On the printer, press and hold the Cancel (X) and Color Copy buttons together for about 5 seconds. This should print a diagnostic page.
  • ✅ If it prints: The issue is with the connection or software.
  • ❌ If it doesn't: There may be a hardware or cartridge issue.

Restart Devices

• Power off the printer, computer, and router.
• Wait for 1 minute.
• Turn them all back on and retry printing.

Reinstall the Printer on Your Computer

For Windows:

1. Go to Settings > Devices > Printers & scanners.
2. Remove the HP 4155e.
3. Download and install the HP Smart App (if not already installed).
4. Add the printer through HP Smart.

For macOS:

1. Go to System Settings > Printers & Scanners.
2. Remove and re-add the printer using the "+" button.
3. Make sure to install HP Smart for full features.

Run HP Print and Scan Doctor (Windows only)

Download from here: HP Print and Scan Doctor. This will automatically detect and fix most issues.

Check Wireless Signal

• Move the printer closer to the router.
• Check that Wi-Fi is stable.
• Avoid connecting to guest networks. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support