Pinter off line and I cannot connect to internet

[Gail08]

McAfee made some changes and printer went offline and I cannot find where to put back online on my wireless modem

[VikramTheGreat]

Hi @Gail08,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you made some changes on the PC due to not being able to use the printer and getting an offline error, Sorry to hear about the issue, please try the steps shared below.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and Add the printer

Please update the Firmware the link will help on how to update the firmware on the printer or devices

Link: https://support.hp.com/ie-en/document/ish_1776648-1643972-16

If still have trouble I would request you to please try the steps from this HP Link

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support