Preparing for factory reset to avoid instant ink issue.

[gavlar0]

Hello all, I am needing to do a factory reset on my printer as I am locked out of the admin area when browsing into the printer.  The password, seems to have become corrupted?  It's happened before and before I reset this time I want to prepare so I can avoid the issue I ran into last time which was that it wouldn't register or print as it was locked to instant ink and I couldn't remove it from instant ink side of things as it had been reset and lost its connection.  I was pretty stuck between a rock and a hard place.  Trying to get support to help proved to be a multi-day marathon of phone calls and begging and praying...

Can anyone help with some suggestions and tips?

[sandytechy20]

@gavlar0

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.