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‎11-18-2020 12:43 PM

HP Recommended
Operating System: Microsoft Windows 10 IOT

We recently purchased a new modem.  Gave network same name as original, updated the password to be the same password.  My computer and my printer now look to be on different networks.  I have tried to uninstall and reinstall the printer.  When I do this, the printer doesn't even show up.  Don't know if it is a firewall issue.  HELP!

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2 REPLIES 2

‎11-18-2020 01:23 PM

HP Recommended

Hi,

Please let us know your printer model.

Your printer likely have any manual configuration for your previous network which should be modified to match your new router.

 

Shlomi



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‎11-18-2020 03:03 PM

HP Recommended

It is an Officejet Pro 6830 - All in one printer.  Thank you for any help

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