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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎07-18-2021 10:33 PM

HP Recommended

We have tried all the troubleshooting steps from our end,  I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support team(contact info can be found on the home page) in your region for further assistance.

 

Hope this helps!

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‎07-20-2021 12:21 PM

HP Recommended

After the factory reset, webservices seems to be working okay.  It has been a few days and i can still connect.

 

Thanks!!!

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‎07-20-2021 12:31 PM

HP Recommended

What did you have to do for the factory reset?

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‎07-20-2021 01:20 PM

HP Recommended

i received instructions from HP but you can go under printer maintenance and select restore.  

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‎07-20-2021 01:42 PM

HP Recommended

Can you send me the website you used to find the maintenance/restore?  Thanks,

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‎07-20-2021 03:20 PM

HP Recommended

Does your printer have the LCD screen?  You can access settings form there and it is under printer maintenance.

 

 

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‎07-20-2021 04:16 PM

HP Recommended

Yes I see it.  Did you hit restore settings or restore factory defaults?

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‎07-20-2021 08:20 PM

HP Recommended

I did factory default.  Then re-enabled webservices.  Hope if works for you.

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‎07-20-2021 11:39 PM

HP Recommended

I tried resetting the printer. In my case it didn't help. I can print, but scanner is not working (only with HP smart app, with microsoft app it's working)

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‎07-21-2021 12:47 PM

HP Recommended

Same here except now my printer says it cannot connect to the server. I’ve turned on and off and done factory reset etc to no avail. I’m frustrated…

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